At RRU Products, we strive to ensure your satisfaction with every product you purchase from us. If for any reason you are not completely satisfied with your purchase, we offer a returns policy that complies with applicable laws and regulations, including the European Consumer Rights Directive.

Returning Products

You have the right to cancel the agreement and return the product within fourteen (14) days of receiving your order, without giving any reason. This applies to both products and digital content and services.

To initiate a return, kindly create a ticket on our helpdesk. Our customer service team will guide you through the returns process as soon as possible.

Important Notes:

• Returned products must be in their original condition and packaging and must not show signs of use that diminish the product's marketability.
• The costs of return shipping are the responsibility of the customer unless otherwise agreed or if the product is defective or damaged upon receipt.
• Once we have received the returned product and verified compliance with our return policy, we will proceed with refunding the purchase amount. Please note that processing time may vary depending on the payment method and other factors.

Questions or Concerns?

If you have any questions about our returns policy or need assistance with returning a product, please do not hesitate to contact us via our helpdesk. Our dedicated customer service team is ready to assist you and answer all your questions.