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Shipping

At checkout, you will see the shipping costs. Shipping costs are the expenses associated with delivering your items . You can view them before completing your purchase. This way, you know exactly how much you need to pay for shipping. 

Our reliable shipping partners are DHL and PostNL. With their efficient services, they ensure that your order is delivered safely and on time. 

At RRU Products, we craft our products with care and precision, but this may take some extra time. Because we manufacture everything ourselves, it may take a bit longer before you receive your order. On average, it takes 2 - 4 business days for your order to be ready and shipped.

Order Updates:

We'll keep you updated on the progress of your order. Once your order is shipped, you'll receive an email with a tracking number, allowing you to monitor the status of your delivery.

Shipping Times:

  • The Netherlands: 1-2 business days
  • Belgium | Germany: 2-4 business days
  • European Union: 3-7 business days
  • Cyprus: 12-26 business day
  • UK: 3-7 business days
  • USA: 9-14 business days
  • Canada: 20-30 business days
  • Rest of the World: 14-30 business days

Questions?

Do you have any questions about the delivery time of your order? Feel free to contact us. We're here to assist you!!

Return Policy

At RRU Products, we strive to ensure your satisfaction with every product you purchase from us. If for any reason you are not completely satisfied with your purchase, we offer a returns policy that complies with applicable laws and regulations, including the European Consumer Rights Directive.

Returning Products

You have the right to cancel the agreement and return the product within fourteen (14) days of receiving your order, without giving any reason. This applies to both products and digital content and services.

To initiate a return, kindly create a ticket on our helpdesk page. Our customer service team will guide you through the returns process as soon as possible..

Important Notes:

  • Returned products must be in their original condition and packaging and must not show signs of use that diminish the product's marketability..
  • The costs of return shipping are the responsibility of the customer unless otherwise agreed or if the product is defective or damaged upon receipt.
  • Once we have received the returned product and verified compliance with our return policy, we will proceed with refunding the purchase amount. Please note that processing time may vary depending on the payment method and other factors..

Questions or Concerns?

If you have any questions about our returns policy or need assistance with returning a product, please do not hesitate to contact us via our helpdesk page. Our dedicated customer service team is ready to assist you and answer all your questions.

We ship from the Netherlands within the European Union.

For international orders, customs fees may apply. These fees are not included in our shipping rates and may be charged by your country's customs office. For more information, please contact your local customs office.